Cancellation & Refund Policy

Life happens, and we understand. This policy outlines our approach to rescheduling, cancellations, and refunds to ensure fairness for both clients and our business.

1. Rescheduling

You may reschedule your session more than 3 days before the shoot at no extra cost, subject to availability.

2. Client Cancellation

• More than 7 days before: Retainer is non-refundable, but may be applied to a future session within 12 months.
• Less than 7 days before: 50% of the total package fee is charged.
• No-show / Less than 24h: Full package fee is charged.

3. Photographer Cancellation

In the rare event we must cancel (illness, emergency, equipment failure), you will receive a full refund or the option to reschedule at no cost.

4. Weather & Force Majeure

For outdoor sessions, we monitor weather closely. If conditions are unsafe or severely impact photo quality, we will reschedule at no charge. This includes heavy rain, high winds, or wildfire smoke.

5. Refund Processing

Approved refunds are processed within 5–7 business days via the original payment method. Gallery access remains locked until balances are settled.

6. Contact

Need to reschedule or discuss a cancellation? Please email jenacphotography@gmail.com or call us at +1 (206) 501-0318.